Frequently Asked Questions
Do you draw vehicles other than cars?
Yes! We can draw all types of vehicles. We often do drawings of motorcycles, semi-trucks, tractors, diggers, excavators and other construction equipment, dune buggies, planes, boats, and even tanks!
What size are your drawings?
You will receive high resolution 300 dpi JPG and PNG files. These should allow you to print posters, flyers, T-shirts, and many types of branded merchandise.
What photo should I upload for you to make the drawing?
The higher the resolution the better! All of our drawings are made by hand, so the higher the quality of the photo the easier it is for us to make the drawings detailed! Photos taken with a camera or mobile phone work well. Just make sure you're uploading a high resolution image and not a scaled down one!
Hey, I haven't received my digital drawings, and it's been over 10 days. Where are they?
Your drawings should have been sent to you within about 8 days of placing your order and providing your photos and/or other reference materials. They will be sent to you via a WeTransfer email. They'll come from the email address: firstname.lastname@example.org. You should first check your spam folder for the period 7-10 days after placing your order. Then, please contact us at email@example.com, and we'll resend the drawings.
I ordered a printed copy of my drawing, but you only sent mme some digital files. When do I get my printed drawing?
Yes, after you receive your 3-4 digital files, please select the file that you would like us to print and notify us by email at firstname.lastname@example.org OR by replying to the email with your digital files. We will have your drawing printed and shipped to you. It will be shipped rolled in a shipping tube via post or UPS. Please indicate in your email whether you would like us to send you a tracking number. Printed copies take about 2-3 days to print and 5-7 days to shipping depending on your location and time of year.
Can you draw more than one vehicle in my drawing?
Yes, we often draw more than one vehicle in a drawing. Please note that we charge per vehicle. So, to order two vehicles would me that you would place an order for a quantity of 2 of the cartoons or drawings.
How long does it take to finish my drawing?
The timeline depends mostly on the style of drawing you order. Make sure to check the descriptions on each product page for our usual delivery time! The timeline may also be longer if we experience a large number of orders in a short period, but we'll always work as hard as we can to get it sent to you as fast as possible! We'll try to deliver your cartoon style drawings in 5-6 days and your Baby, Large Truck, Custom Background, Action, and Character drawings in 7-8 days.
How is the finished artwork sent to me?
After it's completed we'll send the digital drawing straight to your email! We send drawings to the email that you enter at checkout, so if you'd like it sent somewhere else just let us know in the notes box at checkout! PLEASE BE SURE TO ENTER THE CORRECT EMAIL, and check your spam and promotions folder so that you don't miss your drawing.
What format is the drawing in?
We send the drawings as both JPG and PNG files. If you'd like the original photoshop file we offer that as well for a small additional charge!
Can you work from more than one photo?
Yes! The first photo you upload will be used as the base for the drawing, and additional photos can be uploaded to give the artist more perspective on parts of the vehicle such as wheels or decals. If you're ordering a character drawing you can also upload separate pictures of you and your ride and we'll put them in the same drawing! You can only upload one photo on our site, so once you've placed your order send us an email with the extra photos titled "Additional photos for drawing" to email@example.com
What if I'm not happy with the drawing?
We've made hundreds of drawings, and 100% of our customers are satisfied. We of course want to keep it that way, and will do whatever it takes to make a drawing that you absolutely love! If there is anything wrong with the first drawing we send to you just let us know and we will correct the drawing until it's exactly how you want it - free of charge!
Who owns the rights to my drawing?
You do. Occasionally, we would love to use your drawings for in our marketing campaigns, but let us know if you would prefer that we don't.
I run a car club, and we would love to offer branded, custom drawings to our members. Can you do that?
Absolutely! Our Tuner Partners program should be just what you're looking for.
Have a question we didn't answer?
Email your questions to us at firstname.lastname@example.org and we'll answer them as fast as we can!